The front desk
The front desk that needs no shift.
A machine that does the same jobs as a person at reception — just without a roster. Because it is connected to Guestidea it knows every booking, and because it is connected to the locks it hands the guest exactly the access that belongs to their reservation.
- 01
Check-in in 16 languages
The guest picks a language and enters their booking number or their name. Nothing more is needed before the key is in their hand.
- 02
Payment at the machine
Card terminal built into the kiosk. The payment lands in Guestidea, already matched, and the receipt is created automatically.
- 03
Your keys — or none at all
The kiosk dispenses mechanical keys and fobs and takes them back. Nothing has to change at the doors for that. With electronic locks it hands out the access instead — a room code or a key on the phone. The two can run side by side.
- 04
Walk-in booking
No room reserved? The guest books at the kiosk, pays and moves in — even at three in the morning.
- 05
AI answers on screen
The assistant sits right next to check-in and knows the booking of the guest standing in front of it.
- 06
Remote maintenance included
Device health and terminal connectivity can be checked remotely, and the door control can be triggered too. You keep an eye on the operation without anyone driving out there.
How an arrival works without a front desk
Four steps a guest manages alone — at half past two in the morning, and without a word of German.
- 01
Arrival
The guest touches the screen and picks a language. Sixteen are available.
- 02
Finding the booking
A booking number or a name is enough. Anyone turning up without a reservation books a free room right at the machine.
- 03
Payment
Card to the terminal built into the kiosk. The payment is matched to the booking and the receipt is created automatically. Guests who paid in advance skip this step.
- 04
Key
The kiosk dispenses the key or the fob. With electronic locks, the room code appears on screen instead.
What people ask us most often
Do I need your software, or does the kiosk work with my PMS?
The kiosk normally takes its bookings from Guestidea. In principle an existing system can be connected as well — whether that works in your case, and what it costs, depends on the interface your provider offers. Tell us what you run today and we will check it properly instead of guessing.
How many rooms does a property need for a kiosk to pay off?
There is no lower limit. The maths is not about room count but about the hours somebody currently has to stay available for arrivals. A six-room property whose owner is tied down every evening and every weekend gains as much as a forty-room hotel. Conversely, a kiosk barely pays off with sixty rooms if the desk is staffed around the clock anyway.
Do we have to retrofit our room doors?
No. The kiosk dispenses your existing keys and fobs and takes them back at checkout — nothing changes at the doors. If you have electronic locks, or want to move to them, the kiosk hands out the access instead: a room code or a key on the phone. The door is then unlocked by the lock itself once the guest stands in front of it. Converting the locks is an option, not a requirement.
How long until the kiosk is running?
The setup happens at our end before the machine reaches you: rooms, rates and the locking system are configured when we arrive. On site it is about placement, network and training your team. How fast it goes usually depends less on us than on how quickly power and internet are in place where the kiosk will stand.
What about guests who would rather talk to a person?
They exist, and the kiosk does not replace them. It takes over the arrivals where somebody merely has to be available — evenings, nights, weekends. If you want a staffed desk during the day, keep it. The kiosk runs alongside and is simply there when nobody else is.
Does this work outside hotels?
Yes. Guesthouses, holiday flats, apartment buildings, hostels and car parks all run on the same technology with us. What differs is the locking side — mechanical keys, fobs or electronic locks — not the kiosk itself.
Next step
Let's run the numbers for your property.
In a half-hour call we look at arrival times, room count and locks — and you see which of the nine steps still tie up staff at your property today.