The brain
One place where anything is maintained. Exactly one.
Guestidea is PMS and channel manager in one. It knows every booking, every rate and every payment — and it is the source from which kiosk and locks receive their instructions. Without this centre, the other two would just be devices.
One calendar, all channels
Booking, Expedia and direct bookings flow into the same occupancy calendar. Because only one source exists, a double booking cannot happen.
Replies without anyone typing
The AI responder analyses incoming guest enquiries and answers them. Confidence thresholds let you define from which certainty it sends on its own and when it prefers to ask.
Nothing falls through the cracks
Open items stay visible until they are paid — with amount, period and invoice number. Guestidea matches payments to receipts on its own, and the export goes to your accountant. The last step of automation is the one nobody enjoys doing.
Guestidea is not an accessory to the kiosk but a full PMS with channel manager. What you see here is the part that matters for autonomous operation — the complete overview lives at guestidea.com.
PMS & booking
-
Colour-coded occupancy calendar
A clear booking calendar with flexible filtering. Free and occupied periods are visible at a glance.
-
Booking assistant like a shopping cart
Several rooms in one booking, availability and price in real time. A reservation takes seconds, not forms.
-
Guest list and profiles
Returning guests, preferences, history. Available even when nobody is at the desk to remember.
Channel manager
-
Two-way XML across 60+ portals
Every booking on Booking, Airbnb or Expedia instantly blocks the period on all other channels and in your own calendar. Overbookings never happen in the first place.
-
Channel multipliers
Surcharges or discounts per portal, controlled centrally. Booking, Agoda, Airbnb and VRBO can see different rates without anyone maintaining them one by one.
-
Your own booking engine
Guests book directly with you — through a booking engine that runs in the same system as the portals. No second calendar comes into being: it is the same availability. Every booking that arrives here saves the full portal commission.
Finance & compliance
-
Open items in view
Which booking is paid, which is not, and since when. With amount, period and invoice number.
-
Automated bank reconciliation
Account transactions are matched to invoices on their own. Reconciliation just happens — the hunt for the matching transaction is gone.
-
DATEV and KSeF
Accounting entries in the format your accountant expects, plus electronic invoicing to the Polish KSeF standard.
-
End-of-day closing
Runs by itself at night. In the morning the numbers add up, without anyone having done them.
Artificial intelligence
-
An assistant that operates the property
Create, move, cancel and find bookings in conversation, groups included. Add invoice items, record payments, generate invoice PDFs, maintain guest data, set rates and block rooms — across several properties. Whatever gets clicked in the dashboard can be said here.
-
AI auto-responder
Reads incoming guest enquiries, understands the request and replies. Confidence thresholds define from which certainty it sends on its own.
-
Voice agent
Answers calls outside office hours, finds the reservation and gives information. No call goes unanswered anymore.
-
Daily AI summary
What happened yesterday, in one paragraph instead of tables. The KPI view is annotated by the AI as well.
-
Rate tips and dynamic pricing
Rate suggestions from occupancy and demand, plus rules that raise the price automatically once availability drops below a threshold.
Analytics & reporting
-
KPIs on demand
Occupancy, ADR and RevPAR, revenue split by accommodation, F&B and extras as well as by channel. Plus charts across 7 to 90 days. You ask for it instead of building a report.
-
Anomaly detection
Every night the system checks occupancy, cancellation rate and revenue against your property's usual pattern. If something sticks out, you get a notice. You don't have to stare at the numbers daily to notice something tipping.
-
Statutory accommodation statistics
The monthly report to the German state statistics office is generated and submitted through the official interface, transmission receipt included. A legal obligation nobody has to think about anymore.
-
Forecast instead of hindsight
Booking trends and forecast for upcoming periods, plus a ranking of which rooms lag behind the rest.
-
Taxes and receivables
VAT summary, tourist tax, receivables and overdue deposits are ready as dedicated reports — not as raw data to compute yourself.
-
Reports as PDF
Whatever was analysed goes to management or the accountant as a finished file, without the detour through spreadsheet exports and reformatting.
Operations & communication
-
Smart jobs
Recurring tasks run at their set time — lists, reports, exports. At night, not when someone remembers.
-
Guest communication via WhatsApp
Welcome information goes out exactly at check-in time, without anyone typing it.
-
Morning report at 06:00
The complete arrival list for the day, every morning, automatically via WhatsApp.
-
Staff and housekeeping module
Room status, cleaning lists and responsibilities. The room reports itself for cleaning as soon as the guest has left.
-
Maintenance
A reported defect instantly triggers an email or text to the technician.
-
Guest portal
The guest sees their booking, invoice and house information themselves — instead of asking.
This is the slice that matters for autonomous operation.
Guestidea can do considerably more than what is listed here — reporting, pricing strategies, multi-property management, the guest portal in detail. The complete picture lives on the product site.
Visit guestidea.com
Next step
Let's run the numbers for your property.
In a half-hour call we look at arrival times, room count and locks — and you see which of the nine steps still tie up staff at your property today.